Contact FYNCO
Email serhat@vixo.co with “FYNCO” in the subject. Tell us the device, app version, production type and the step that did not work. A screenshot or a small example can help when you choose to share it.
Never send a sign-in code, password, session token or payment-card information. Only attach photos or models you are comfortable sharing with support.
Email supportI cannot sign in
Check the email address you entered, request a fresh code and use the most recent message. An internet connection is required to sign in. If you use Sign in with Apple, continue with the same Apple account and remember that Apple may provide a private relay address.
My project is not on another device
Make sure both devices use the same FYNCO account. Connect to the internet and use Sync in Settings. Work already downloaded to a device can be edited offline; conversion and synchronization need the service. Conflicting edits can appear as separate recovery copies so one version is not silently overwritten.
An export or conversion did not finish
Keep the original photo or model and your latest project version. Retry when the connection is available. A compatible closed GLB/STL model is needed for Bricks; some shapes cannot form a supported connected set at the selected detail. Try a different orientation or detail level rather than assuming every model is supported.
When printing PDFs, choose 100% / Actual size and verify the reference ruler. For a 3D print or a stencil, test a small sample before committing to the full project.
Saving to Photos or Files
Tap Save image in Preview, or save the PNG after an AR capture. If photo access is denied, use Files / share PNG. You can change permissions in the device’s system settings. On the web, Download PNG saves through the browser; it does not directly write to your photo library.
AR cannot find a surface
Use a supported device, allow camera access, improve the lighting and move the phone slowly around a textured surface. Puzzle can use a wall or table, Stencil uses a wall, and Bricks uses a horizontal surface. When AR is unavailable, return to the ordinary preview. AR placement does not replace a physical measurement.
Manage an Apple subscription
If you purchased a subscription, manage renewal or cancellation in Apple’s subscription settings. For purchase or refund issues, use Report a Problem. FYNCO account deletion and Apple subscription cancellation are separate actions.
Privacy and account deletion
Read our privacy policy and account deletion guide. The app’s account settings let you start account deletion. Contact us if you need help accessing your account or exercising a data request.